return &
refund policy
at teaboat, we believe in offering value in exchange for value. these are our cancellation, return and refund policies with regards to our various services.
refunds, where eligible, are typically issued via the same instrument that was used to make the payment (so the refund will go to your card or bank for online payment). however, we are sometimes unable to do this and may offer you a cheque, bank transfer, cash, or credit coupon, at our discretion.
Our policy lasts 7 days. If 7 days have gone by since the delivery date, unfortunately, we can’t offer you a refund or exchange.
returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
return request will be accepted under these circumstances only
refunds (if applicable)
once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
late or missing refunds (if applicable)
- if you haven’t received a refund yet, first check your bank account again.
- then contact your credit card company, it may take some time before your refund is officially posted.
if you’ve done all of this and you still have not received your refund yet, please contact us at care@teaboat.in
sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items do not cover the refund policy.
exchanges (if applicable)
We only replace items if they are expired, defective, or damaged during the delivery. If you need to exchange it for the same item, send us an email at care@teaboat.in
shipping
to return your product, you should mail your product to the above-mentioned address.
you will be responsible for paying for your own shipping costs for returning your item. shipping costs are non-refundable.
depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 1000₹, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We recommend to ship your products though bluedart